Exploring perception and use of electronic - Myassignmenthelp.Com

Question: Discuss about the Exploring perception and use of electronics. Answer: Introduction My Health Record mobile app has been chosen the case study for this report. My Health Records has developed My Health Records mobile application for the iPhone users and the android phone users. The initiative has been taken by the Australian Digital Health Agency. My Health Records app provides multiple facilities to the patients (Walsh et al. 2017). The patients simply registering with My Health Record can enjoy their services of the My Health Record app. The organisations registered with My Health Record System enrol the patients name. The report will highlight the My Health Record System and its structure, the report will showcase how they should carry out their B2E business operations with the Seed Organisations. The report also elaborates how My Health Record System can help the patients to get the best diagnosis results, how they can be cured of the disease in a best possible way. Background The healthcare providers as well as the organisations based in Australia those who want to use the My Health Record app and want to enjoy the My Health Record service can avail their service simply registering with the HI service. The participant organisations are termed as the Seed Organisation. In case of any complex organisations, there may exist a network-based made of Seed Organisation and more than one Network Organisations. The Network Organisations are part of Seed Organisation. My Health Record conducts B2E business operations with the Seed Organisations to serve the patients. My Health Record System Structure, Roles and Responsibilities My Health Record System needs those people who are associated with Seed Organisation and will carry out all the responsibilities on behalf of Seed Organisations. Responsible Officer (RO): The Responsible Officer works on behalf of the Seed Organisation while making deals with the System Operator (Turvey et al. 2014). The RO must abide by the rules and the regulations of the My Health Record and should make necessary arrangements in their Seed Organisation. Organisation Maintenance Officer (OMO): the OMO is the employee of the Seed Organisation and they are responsible to conduct day to day administrative tasks with related to the My Health Record System. The Seed Organisation can have more than one OMOs. Keeping information of the Seed Organisation up to date all the time If the Seed Organisation detects any errors or inaccuracy, then it is the responsibility of the RO or OMO of that Seed Organisation to update the data in the database of the app (Druss et al. 2014). The Seed Organisations must act proactively and should make the changes within 20 days without any further discrepancies. Network Obligations Access Flags The RO and OMO are responsible for setting accurate Access Flags. They will take into consideration the reviews of the Network and Access Flag assignments. The access flags should be adjusted in such a way such that demands of the patients can be met, the information of health of the patients can be achieved with the aid of access flags (Frank 2016). Thus the access flags have the capability to detect issues within the structure. Linkages The Seed Organisation RO and OMO can be able to implement and manage updated data records with the System Operator. In this way, the linkages between the Seed Organisations in the Network can be known Access and Use of the My Health Record mobile app The employees who want to gain access to the mobile app of My Health Record System. The users of My Health Record System app will have unique user id and password. All the employees of the Seed Organisations will have a different username and password, this help My Health Record android app and iOS app to detect who is accessing the records. My Health Records with the aid of the mobile app can be able to know and track all the activities of the Seed Organisations. My Health Record app provides multiple benefits to the employees of the Seed Organisations (Bush, Stahmer and Connelly 2016). The health providers with the assistance of the national Provider Portal can get access to the My Health Record app. The healthcare providers access the My Health Record System app by means of clinical software (Duckett 2017). The OMO maintains the record of Healthcare Provider Identifier numbers within the clinical software and the Seed Organisations internal records. Employee Training The existing employees will have to take up the My Health Record System training on how to use the My Health Record android app and the My Health Record iOS app interface. The new employees will have to undertake the My Health Record app usage training; they will also have to learn the underlying structure of the My Health Record (Kidd 2017). The Seed Organisations employee training will contain the training materials and those materials will be made available by the System Operator. The entire training will be conducted with compliance with the Seed Organisation and My Health Record System. Security and Privacy Procedures Mitigation Strategies My Health Record system has antivirus software installed on their system and the database, they have installed both hardware and software firewall too. This approach can assist the Seed Organisations to conduct business with My Health Record. The OMO and RO can securely carry out business operations. Moreover, the patients can enjoy the security services. If the employees become aware of the security breach, the manager will be informed about the virus attack from the intruders (Yoon et al. 2016). The RO and OMO get informed in this way. Patent Document My Health Record app provides multiple facilities to the patients. The patients can easily access the data on the go, they can access their data anywhere and everywhere, moreover, they will not have to consider the security concerns. However, the patients must not store their password in open spaces, instead, they should store it securely. Response to the patient complaints My Health Record apps provide multiple facilities to the patients. All the diagnosis results of the patients are collected at the same place, the patients will not have to visit doctors, and they will not have to explain their problems again and again. They will not have to make the diagnosis. The mobile app contains the vital information of the data. If any disruptions occur, if any kind of disagreement occurs between the patient and the medical practitioner, the chat option box there can help in clearing the confusion (Armani et al. 2016). A chat box on the mobile phone can help the patients to post queries, based on the queries the customers and the managers of the Seed Organisation can take step or actions. The mobile app makes it easier; the clients and the employees can communicate with ease. Assisted Registration Assisted Registration is the medium by which the Seed Organisations can serve their patients. The OMO will maintain the up-to-date list of staff those who undertake Assisted Registration in favour of the Seed Organisation. The Seed Organisations make a record of the entire patient's data and then with the consent of the patient they upload all the documents on the My Health Record System portal, this can be visible on the mobile platform and the phone apps as well. Patient Identification The Assisted Registration also helps in identifying the patient. The doctors can easily identify the patient and can view his or her health report. The doctor may prescribe ailments for the patients. The organisations must assure that the contents of the patients data present in the database must adhere to the data of the individual patients. The employees should make records of the patients information in a document and then must record the document number. The patients may feel that their data can get breached that are available over their mobile phone and they can refuse to provide the details (Leroux et al. 2017). The organisations should not insist or force the patients to reveal all the details. Patient Identification Verification Codes The patient is provided with the IVC and that IVC allows the patient to record all the details online (Jackson et al. 2015). In case of Assisted Registration, the patients have the choice to select between email and text message. Policy Implementation and Maintenance My Health Record System must imply the implementation and the maintenance, at the same time, the organisations registered with My Health Record System must also follow the policies (Liu et al. 2017). The patients thus can carry out their diagnosis via the My Health Record app without any hassle. My Health Record app real use case scenario Lionel Corrigan, a plant operator as well as minor is suffering from emphysema, irregular blood pressure, diabetes and a deadly triple bypass. He consulted endocrinologists, cardiologists and urologists, however, he faced problem while putting all this data altogether. The specialists need to communicate with each other for better diagnosis of his ailment but Lionel gets engulfed in this complicated situation and fails to manage those data altogether. He downloaded the My Health Record app and has been benefitted (Jackson et al. 2015). The app has helped the physicians to understand his present condition and thus able to help him at the right time. Conclusion It can be concluded from the above discourse that the My Health record app has the capability to bring immense benefits to the citizens of Australia. The My Health Record System and Seed Organisations can conduct their B2E business operations with the aid of the mobile app very well. The patients can get a better diagnosis with the help of the app. The app can help them to get 24x7 support. The doctors can better diagnose their patients well. My Health Record System structure has been highlighted in the report, the B2E business relationships with the Seed Organisations have been detailed in the report as well. The patients can get better treatment and diagnosis via the My Health Record App and all these aspects have been illustrated. 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